FAQs

Frequently asked question ? 



  1. WHEN CAN I EXPECT MY ORDER TO SHIP?

Most of the items are in stock and will be shipped in 1-3 business days.

 

  1. CAN MY ORDERS BE DELIVERED INTERNATIONALLY?

No, We currently deliver only to 48 US states.

 

  1. DO YOU RESTOCK ITEMS THAT ARE OUT OF STOCK?

If an article runs out of stock, then it will be restocked as soon as possible. You can check the status by contacting us.

 

  1. CAN I HAVE MY ORDER GIFT-WRAPPED?

No

 

  1. WHAT KIND OF INFORMATION CAN I CONTACT THE CUSTOMER SERVICE ABOUT?

You can make queries about products, order, returns, payments and other issues.

 

  1. IS IT POSSIBLE TO CANCEL THE ORDER?

Yes, provided the packaging and dispatch process has not yet begun.

 

  1. WHAT HAPPENS IF ONE OF THE ORDERED ITEMS IS DAMAGED?

The damaged item will be replaced as soon as possible. To request replacement; please email us at contact@urban86.com and we shall proceed your return asap.

 

  1. WHAT SHOULD I DO IF ONE OF THE ITEMS RECEIVED IS DIFFERENT FROM THE ORDERED ONE?

We try to replace the item as early as possible. To request replacement; please email.

 

  1. HOW MUCH WILL IT COST TO SHIP MY ORDER?

We offer free shipping for all orders.

 

  1. WHAT IS THE URBAN86’S RETURN POLICY?

If you are unsatisfied with the merchandise for any reason, please let us know. All the merchandise may be returned with in 14 days of receipt of order by mail.

 

  1. IF A PRODUCT IS RETURNED, WHEN WILL RECEIVE THE REFUND?

Most returns will process in approximately 1-2 weeks. Additional delays may occur. A refund will then be credited back to your original method of payment, and will post approximately two days after the date of processing. Sometimes it may take time to receive money but you can contact your bank for that.

 

  1. WHAT IS THE COST TO RETURN OR EXCHANGE AN ITEM?

Return shipping is paid by the customer. 

  1. Will the product look exactly same as the picture?

All the products are hand made, colour and size of the product may vary. The pictures are taken using a high definition camera, But still there might be a slight color difference.